Terms & House Rules

1. Area of application
   1. These General Terms and Conditions apply to contracts for the rental use of conference, banquet and event rooms of the hotel for holding events such as banquets, seminars, conferences, exhibitions and presentations etc., as well as all further services and supplies provided to the customer by the hotel in this connection.
   2. The sub-letting or re-letting of the rooms, spaces or display cases provided for use, as well as invitations to job interviews, sales events or similar events, require the prior consent of the hotel in text form, whereby the right to terminate pursuant to section 540 (1) sentence 2 of the German Civil Code (BGB) is excluded.
   3. General terms and conditions of the customer shall only apply if this has been explicitly agreed in text form.
2. Concluding the contract, contract parties, liability
   1. The hotel and the customer are the parties to the contract. The contract is concluded by acceptance by the hotel of the application made by the customer. The hotel is free to confirm the booking of the event in text form.
   2. The hotel is liable for damage which it is accountable for resulting from injury to life, body or health. It is further liable for other damage which is based on an intentional or grossly negligent breach of duty of the hotel, or on an intentional or negligent breach of duties typical of the type of contract. Duties typical of the type of contract are those duties which enable the proper execution of the contract altogether and which the customer relies on being performed and is able to rely on being performed. A breach of duty of a statutory representative or person engaged in performance of an obligation of the hotel is equivalent to a breach of duty of the hotel. Further-reaching claims for damages are excluded unless otherwise provided for in Section 9. If there should be any disruptions or deficiencies in the services of the hotel, the hotel shall endeavor to remedy this when it has knowledge thereof or upon a complaint being made without undue delay by the customer. The customer is obliged to contribute what can reasonably be expected in order to remedy the disruption and minimize possible damage. In addition, the customer is obliged to notify the hotel in good time of the possibility of an unusually high level of damage arising.
3. Services, prices, payment, off-set
   1. The hotel is obliged to render the services ordered by the customer and confirmed by the hotel.
   2. The customer is obliged to pay the hotel's prices agreed for or applicable to these and other services used. This also applies to services ordered by the customer either directly or through the hotel which are performed by third parties and paid for in advance by the hotel. This applies in particular to claims by collecting societies for copyright royalties.
   3. If a minimum turnover has been agreed and this is not reached, the hotel may claim 60% of the difference as loss of profit, unless the customer proves a lower loss or the hotel proves a higher loss.
   4. The prices agreed are inclusive of the taxes applicable at the time the contract is concluded.
   5. The prices shall be adjusted accordingly in the event of changes to the statutory value added tax after the contract has been entered into. In the case of contracts with consumers, this only applies if the period between conclusion of the contract and performance of the contract is longer than four months.
   6. If payment by invoice is agreed, payment shall be made within ten days of receipt of the invoice without any deduction, unless otherwise agreed.
   7. When the contract is entered into, the hotel has the right to request a reasonable advance payment or security from the customer, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in the contract in text form. The provisions of statute apply in the event of late payment by the customer.
   8. In justified cases, for example if the customer is in arrears in payment or if the scope of the contract is extended, the hotel has the right to demand, even after the contract has been concluded and up until the event begins, advance payment or security as set out in subsection 3.7 above, or an increase in the amount of the advance payment or security agreed up to the full amount of the remuneration agreed.
   9. The customer may only offset or net out an undisputed claim, or a claim established by final and absolute court decision, against a claim of the hotel.
   10. The customer agrees to the invoice being sent by electronic transmission.
4. Cancellation by the customer
   1. A free-of-charge unilateral dissolution of the contract by the customer is only possible if a free cancellation right has been explicitly agreed in the contract or if there is a statutory right to a free-of-charge dissolution.
   2. If the hotel and the customer have agreed a deadline for free-of-charge cancellation of the contract, the customer may cancel the contract up until that date without triggering any claims for payment or damages by the hotel. The customer's cancellation right expires if not exercised vis-à-vis the hotel in text form by the agreed deadline.
   3. If no cancellation right pursuant to 4.1 has been agreed, or if it has already expired, and there is no statutory right to a free-of-charge dissolution either, the hotel retains its entitlement to the remuneration agreed pursuant to subsections 3.3, 4.4, 4.5 and 4.6 although the service was not used. The hotel shall offset income from otherwise letting the rooms as well as saved expenditure. The respective saved expenditure can be applied as a flat rate, in the amount of 10% for individually itemized room rental fees and otherwise in accordance with subsections 3.3, 4.4, 4.5 and 4.6. The customer is at liberty to demonstrate that the claim did not arise, or not in the amount claimed. The hotel is at liberty to demonstrate that a higher claim arose.
   4. If the customer cancels no earlier than the 60th day before the event date, the hotel is entitled to invoice, in addition to the agreed rental price (less any income or saved expenditure pursuant to 4.3 sentence 2) and the expenses advanced pursuant to subsection 3.2 sentence 2 and/or an agreed minimum turnover pursuant to subsection 3.3, 35% of the lost food and beverage revenue; from the 30th day, 60%, and from the 10th day, 85% of the food and beverage revenue. For multi-day events, the first day of the event is decisive for calculating the deadline. The customer is at liberty to demonstrate that the claim did not arise, or not in the amount claimed. The hotel is at liberty to demonstrate that a higher claim arose.
   5. The food and beverage revenue is calculated according to the formula: agreed menu price plus beverages, multiplied by the number of participants. If no price has yet been agreed for the menu, the lowest-priced three-course menu of the event offer valid at the time is used as the basis. Beverages are calculated at one third of the menu price.
   6. If a conference package per participant has been agreed, the hotel is entitled, in the event of cancellation from the 60th day before the event date, to invoice 60%; from the 30th day, 75%; and from the 10th day, 85% of the conference package multiplied by the agreed number of participants. For multi-day events, the first day of the event is decisive for calculating the deadline. The customer is at liberty to demonstrate that the claim did not arise, or not in the amount claimed. The hotel is at liberty to demonstrate that a higher claim arose.
5. Cancellation by the hotel
   1. If it has been agreed that the customer may cancel the contract free of charge within a certain period, the hotel likewise has the right, within this period, to cancel the contract if other customers make enquiries regarding the contractually booked event rooms and the customer, upon request by the hotel with a reasonable deadline, does not waive its right of cancellation. The same applies where an option has been granted, if other enquiries are made and the customer, upon request by the hotel with a reasonable deadline, is not prepared to make a firm booking.
   2. If an advance payment or security agreed or requested pursuant to subsection 3.7 and/or 3.8 is not made even after a reasonable period of grace set by the hotel has expired, the hotel is likewise entitled to cancel the contract.
   3. Furthermore, the hotel is entitled to cancel the contract for an extraordinary reason for objectively justified cause, in particular if
      – force majeure or other circumstances for which the hotel is not responsible render performance of the contract impossible;
      – events or rooms are booked by culpably providing false or misleading material facts, or by withholding material facts; in this context, material facts can include the identity of the customer, the customer's ability to pay, or the purpose of the event;
      – the hotel has reasonable grounds to assume that the event could jeopardize the smooth running of the business, the safety or the public reputation of the hotel, without this being attributable to the hotel's area of responsibility or organization;
      – the purpose or the reason for the event is unlawful;
      – there is a breach of subsection 1.2.
   4. A cancellation by the hotel that is justified does not entitle the customer to claim damages. If, in the event of cancellation under subsection 5.2 or 5.3 above, the hotel has a claim for damages against the customer, the hotel can apply this as a flat rate. In this case, subsections 4.3 to 4.6 apply accordingly.
6. Changes to the number of participants and the time of the event
   1. An increase in the number of participants of more than 5% must be notified to the hotel no later than five working days before the event begins; it requires the consent of the hotel, which should be given in text form. Billing is based on the actual number of participants, but at least 95% of the higher number of participants agreed. If the actual number of participants is lower, the customer has the right to reduce the agreed price by the additionally saved expenditure resulting from the lower number of participants, which the customer must demonstrate.
   2. A reduction in the number of participants of more than 5% should be notified to the hotel in good time, at the latest five working days before the event begins. Billing is based on the actual number of participants, but at least 95% of the number of participants ultimately agreed. Subsection 6.1 sentence 3 applies accordingly.
   3. In the event of a reduction in the number of participants of more than 10%, the hotel is entitled to exchange the confirmed rooms, taking into account any differing room rental fee, unless this is unreasonable for the customer.
   4. If the agreed starting or finishing times of the event are postponed and the hotel agrees to these deviations, the hotel may invoice the additional readiness to perform at a reasonable rate, unless the hotel is at fault.
7. Bringing along food and beverages
   The customer is generally not permitted to bring food and beverages to events. Exceptions require an agreement with the hotel in text form. In such cases, a reasonable contribution towards covering overhead costs will be charged.
8. Technical equipment, connections and other facilities
   1. Insofar as the hotel, at the customer's request, procures technical equipment, connections and/or other facilities from third parties for the customer, it acts in the name, under the authority and for the account of the customer.
   2. The customer is liable for careful handling and proper return. The customer indemnifies the hotel against all claims by third parties arising from their provision.
   3. The use of the customer's own electrical equipment using the hotel's power supply requires the hotel's consent. Any disruptions or damage to the hotel's technical facilities arising from the use of such equipment are borne by the customer, insofar as the hotel is not responsible for them. The hotel may charge the resulting electricity costs as a flat rate.
   4. With the hotel's consent, the customer is entitled to use its own telephone, fax and data transmission equipment. The hotel may charge a connection fee for this.
   5. The customer must obtain, in good time and at its own expense, any official permits required for the event. The customer is responsible for compliance with public-law requirements and other regulations.
   6. The customer must independently settle the formalities and payments required in connection with copyright-relevant processes (e.g. music performances, film screenings, streaming services) with the relevant institutions (e.g. GEMA).
   7. Disruptions to technical or other facilities provided by the hotel will be remedied as promptly as possible. Payments may not be withheld or reduced insofar as the hotel is not responsible for such disruptions.
9. Loss of or damage to items brought along
   1. Exhibition items or other, including personal, items brought along are at the customer's risk within the event rooms or the hotel. The hotel accepts no liability for loss, destruction or damage, including for financial loss, except in the case of gross negligence or intent on the part of the hotel. Excluded from this are damages arising from injury to life, body or health. Furthermore, all cases in which safekeeping constitutes a duty typical of the type of contract due to the circumstances of the individual case are excluded from this disclaimer of liability.
   2. Decorative material and other items brought along by the customer, and their use, must comply with fire protection requirements and official regulations. The hotel is entitled to demand official proof of this. If no such proof is provided, the hotel is entitled to remove material already brought in at the customer's expense. Due to possible damage, the placement and installation of items must be coordinated with the hotel beforehand.
   3. Exhibition or other items brought along must be removed promptly after the event ends. If the customer fails to do so, the hotel may remove and store them at the customer's expense. If the items remain in the event room, the hotel may charge a reasonable fee for the duration for which the room is withheld.
10. Customer's liability for damage
    1. Insofar as the customer is an entrepreneur, the customer is liable for all damage to the building or its fixtures and fittings caused by event participants or visitors, staff, other third parties from the customer's sphere, or by the customer itself.
    2. The hotel may require the customer to provide reasonable security, for example in the form of a credit card guarantee.
11. Final provisions
    1. Amendments and supplements to the contract, to acceptance of the application and to these General Terms and Conditions should be made in text form. Unilateral changes or supplements are ineffective.
    2. If the customer is a merchant or a legal entity under public law, the courts of Friedrichshafen have exclusive jurisdiction and venue. The hotel may, however, at its discretion, also bring legal action against the customer at the customer's place of business. This also applies to customers not covered by sentence 1 above if they do not have their registered office or place of residence in an EU member state.
    3. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
    4. Notice pursuant to Section 36 of the German Consumer Dispute Resolution Act (VSBG): Hotel Maier GmbH does not participate in dispute resolution proceedings before a consumer arbitration board.

Terms for Table Reservations (PDF)

This is a translation. In case of doubt, the German version takes precedence.

1. Scope

1.1 These terms apply to table reservations at the restaurant Die Speiserei at Hotel Maier, operated by Hotel Maier GmbH, Poststraße 1–3, 88048 Friedrichshafen, Germany.

1.2 For parties of 20 or more and for exclusive bookings, our terms for events apply.

2. Reservation

2.1 The reservation becomes binding with our confirmation in text form.

2.2 We accept online reservations for up to eight guests. For nine guests or more, please reserve by telephone or email.

2.3 For six guests or more, we need your email address so that you receive our confirmation and reminder.

3. Cancellation free of charge

3.1 You may cancel your reservation or change the number of guests free of charge:

• up to eight guests: up to 6 hours before the reserved time,
• nine guests or more: up to 48 hours before the reserved time,
• for pre-arranged menus, on public holidays and for special events: up to 72 hours before the reserved time.

You can cancel via the link in your confirmation, by email or by telephone.

3.2 Please let us know even at short notice if you cannot come. This allows us to offer the table to other guests.

4. Pre-arranged menus, public holidays and special events

4.1 If you do not cancel a reservation with a pre-arranged menu, on a public holiday or for a special event in time in accordance with subsection 3.1, or if you do not arrive, we charge flat-rate compensation of 80% of the agreed price per registered guest. Agreed drinks, for example a wine pairing, are part of the agreed price.

4.2 No costs arise insofar as we are able to reallocate the seats.

4.3 If your party arrives but individual guests are missing, we charge nothing. If more than three of the registered guests are missing, we only charge for those exceeding three.

4.4 You are at liberty to demonstrate that we incurred no loss or a significantly lower loss.

4.5 In the event of illness or emergency, we waive the charge. A short message is sufficient.

4.6 For these reservations, we may request a credit card guarantee or an advance payment. The card is not charged at the time of reservation and only serves to secure a claim under subsection 4.1. An advance payment is credited against the bill.

4.7 For special events with advance sales, the price is due at the time of booking. If you cancel within the deadline under subsection 3.1, we refund the full amount, thereafter 20%. You may transfer your booking to another person at any time.

5. Late arrival

We will hold your table for 15 minutes after the reserved time. If we have not heard from you by then, we may give the table to other guests. If you let us know, we will be happy to hold it for longer.

6. Allergies and intolerances

Please tell us about any allergies and intolerances when you make your reservation. For pre-arranged menus and special events, we need this information no later than 72 hours in advance.

7. Data protection and final provisions

7.1 Information on the processing of your data can be found in our privacy policy at www.hotel-maier.de/en/privacy-policy/.

7.2 German law applies.

7.3 Notice pursuant to section 36 of the German Consumer Dispute Resolution Act (VSBG): Hotel Maier GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

7.4 Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.

As of: October 2026

House Rules including Dog Rules (PDF)

Welcome to Hotel Maier. To ensure that all our guests feel at home, with or without a dog, we kindly ask you to observe the following rules. They supplement our General Terms and Conditions. Our reception team will be happy to help with any questions.

1. General

1.1 These house rules apply throughout Hotel Maier, in the main building (Stammhaus) and the Hofhaus, in the Speiserei restaurant, on the terrace and in the sauna. They apply to hotel guests and visitors alike.

1.2 Please follow the instructions of our staff. They exercise the domiciliary rights.

1.3 In the event of repeated or serious violations of these house rules, the hotel may prohibit the use of individual areas or terminate the stay. The provisions of the General Terms and Conditions remain unaffected.

2. Arrival, departure and key card

2.1 Your room is available from 3:00 p.m. on the day of arrival. On the day of departure, we kindly ask you to vacate the room by 11:00 a.m. We will be happy to store your luggage at reception before check-in and after check-out.

2.2 Our reception is not staffed around the clock, so please always carry your key card with you. If our team has to let you into the building or your room outside reception hours because the key card has been forgotten or lost, we charge a service fee of EUR 75 for the staff call-out.

2.3 Rooms may only be used by registered guests. Unregistered overnight guests are not permitted.

3. Quiet hours

3.1 Quiet hours apply throughout the hotel from 10:00 p.m. to 7:00 a.m. Please be especially considerate of other guests and the neighbourhood during this time.

3.2 Parties and gatherings in the rooms are not permitted. For private occasions, we will be happy to advise you on our event options.

4. Smoking

4.1 Hotel Maier is a non-smoking hotel. Smoking is only permitted at the designated smoking areas at the entrance to the Stammhaus and at the entrance to the Hofhaus.

4.2 Smoking is not permitted in any buildings or rooms, on balconies and terraces or out of the windows. This also applies to e-cigarettes and comparable products. The consumption of cannabis is prohibited throughout the premises.

4.3 In the event of a violation, we charge the costs of special cleaning and, where applicable, loss of room revenue and the costs of a fire brigade call-out in accordance with subsection 7.3 of our General Terms and Conditions.

5. In your room

5.1 For fire safety reasons, batteries of e-bikes, e-scooters and comparable devices may not be charged or stored in the rooms. You are welcome to charge them at our covered bicycle stands.

5.2 Candles, incense and open flames are not permitted in the rooms or any of the buildings. Smoke detectors must not be covered or tampered with.

5.3 Your own cooking or heating appliances, such as hot plates, immersion heaters or fan heaters, may not be used.

5.4 If you stay several nights, we refresh your room every day: we make the bed, empty the bins and clean the washbasin. Every three days, we clean the room thoroughly. If you would prefer no housekeeping, simply let us know.

5.5 We recommend keeping valuables in the in-room safe.

6. Restaurant and public areas

6.1 Please wear bathrobes only in the sauna and on the way there, not in the Speiserei or the lobby.

6.2 Food and drinks brought from outside may not be consumed in the lobby, in the Speiserei or on the terrace.

6.3 Children may only be in any area of the hotel under the supervision of their parents or another responsible adult.

7. Sauna and massages

7.1 The sauna is available to our hotel guests aged 16 and over. Current opening hours are available at reception.

7.2 The sauna is textile-free. Please shower before using the sauna and always sit on a towel.

7.3 Please keep quiet in the sauna and the relaxation area and do not make phone calls there. Taking photos or videos is not permitted.

7.4 Food and drinks in glass containers may not be brought into the sauna area.

7.5 Please only use the sauna if you feel fit to do so. If in doubt, consult your doctor beforehand.

7.6 Please arrive about ten minutes before your massage. Let us know in advance about any health restrictions, allergies or pregnancy so that we can tailor the treatment accordingly.

7.7 Massages can be changed or cancelled free of charge up to 24 hours before the appointment. In the event of later cancellation or no-show, we charge the full price of the massage. You are at liberty to demonstrate that no loss or a lower loss has occurred. If you arrive late, the treatment time will be shortened accordingly.

8. Dog rules

8.1 Dogs are welcome after prior registration and our confirmation, with a maximum of two dogs per room. We are unable to accommodate dogs in our traditionally furnished rooms. We charge EUR 30 per dog per night, excluding food.

8.2 Please keep your dog on a lead throughout the hotel, including the stairwells and the lift.

8.3 Your dog is welcome to join you in the breakfast room and in the Speiserei. Please let it lie at your table, not on chairs or benches.

8.4 Please do not let your dog on beds or upholstered furniture.

8.5 If your dog stays alone in the room, please hang the “Dog in room” sign on the door. We do not clean the room while your dog is alone in it. We will be happy to clean it as soon as you are out with your dog.

8.6 We are happy to provide a bowl and mat. Please bring your own food.

8.7 Please walk your dog outside the hotel and clean up after it.

8.8 You are liable in accordance with the statutory provisions for any damage caused by your dog. If special cleaning is required, we charge a flat rate of EUR 250 in accordance with subsection 7.1 of our General Terms and Conditions.

8.9 Assistance dogs are always welcome free of charge.

9. Photos, filming and drones

9.1 Private souvenir photos are welcome, except in the sauna. Please respect the privacy of other guests.

9.2 Commercial photography and filming, including for social media as part of collaborations, require our prior consent. This also applies to drone flights over the hotel premises.

10. Wi-Fi

10.1 Wi-Fi is available to you free of charge. Please use it only in accordance with the law.

10.2 We cannot guarantee uninterrupted availability or a specific speed.

11. Safety

11.1 Please familiarise yourself with the escape route plan in your room. In the event of fire or an alarm, leave the building via the marked escape routes. Do not use the lifts and follow the instructions of our staff and the emergency services.

11.2 Escape routes, corridors and stairwells must be kept clear.

12. Liability, lost property

12.1 The hotel's liability, including for the use of the sauna and for stored luggage, is governed by section 8 of our General Terms and Conditions.

12.2 For items left behind, subsection 8.6 of our General Terms and Conditions applies. We keep them for six months.

Thank you for your understanding. We wish you a lovely stay with us on Lake Constance.

As of: October 2026